Refund policy

RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. Nor do we accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:

* Gift cards
* Downloadable software

The gift cards that have been credited are neither refundable nor exchangeable. This rule complies with Article L221-28 of the French Consumer Code, which excludes the right of withdrawal for:

  • any digital content supplied immediately,

  • any services fully performed before the end of the withdrawal period,

  • any goods that have been activated or personalised.



To make a return, you must provide us with a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations in which only a partial refund is granted: (where applicable)


* Wines of the same name but from a different vintage. In this case, shipping costs will not be refunded. 
* Wines that have already been opened or partly consumed.
* Any item that is not in its original condition, or that is damaged for reasons not due to an error on our part.
* Any item returned more than 30 days after delivery.

Refunds (where applicable)
Once we have received and inspected the returned item, we will send you an e-mail confirming that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (where applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially shown.
Next, contact your bank. There is often some processing time required before a refund is shown.
If, after completing all of these steps, you still have not received your refund, please contact us at contact@lebaroudeurduvin.com.

Sale items (where applicable)
Only full-price items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (where applicable)
We only replace an item if it is defective or damaged. If, in that case, you wish to exchange it for the same item, send us an e-mail at contact@lebaroudeurduvin.com and send your item to:

THE WINE VENTURE & CO

5 rue de la mairie

69380 Les Chères, France


Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be posted to you.

If the item was not marked as a gift when purchased, or if the gift giver chose to have the item sent to themselves first so as to give it to you later, we will send the refund to the gift giver, and they will learn that you have returned the item.

Shipping
To return a product, you must post it to:

 

THE WINE VENTURE & CO

5 rue de la mairie

69380 Les Chères, France

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, you should consider using a trackable delivery service or purchasing shipping insurance. We do not guarantee that we will receive the item you return.