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In the event of refusal of an Order by the Customer at the time of delivery, it will be the Customer's responsibility to inform THE WINE VENTURE & CO company by post or by e-mail to the following addresses:

THE WINE VENTURE & CO ,

5 rue de la ville hall,

Les Chères, 69380, France

contact@lebaroudeurduvin.com

In any case, the Customer must take care to clearly indicate in the letter or e-mail, all the information requested as well as the precise reasons justifying the return or refusal of the Order, except in the case a simple withdrawal occurring within fourteen (14) days after the order.

THE WINE VENTURE & CO company will offer, at the Customer's choice, the replacement of the Product(s) by a new delivery to the Customer. In the event that replacement of the Product(s) proves impossible, THE WINE VENTURE & CO company may then offer the Customer a refund of the amount of the Order (in proportion to the Products refused).

The Client may always exercise mutatis mutandis the guarantee of conformity (L.217-1 et seq. of the Consumer Code) and the guarantee of hidden defects (Articles 1641 et seq. of the Civil Code) for an additional period of eighteen (18) months, provided that be able to provide proof that the lack of conformity and/or hidden defect appeared after delivery of the Product.